JW Marriott Dongdaemun Square Seoul

Guest reported being assigned a room with a window facing a close wall, which was not disclosed prior to booking. While not a direct physical hazard, the lack of natural light and view could impact a guest's sense of wellbeing and comfort over an extended stay.

Guest reported significant deterioration in staff responsiveness and service quality, noting indifferent and demotivated staff who failed to acknowledge elite status or address issues. The absence of management during problems suggests potential safety concerns in emergency situations due to inadequate supervision.

Guest reported that the welcome gift of white wine was provided without an ice bucket or wine glasses, which could impact proper food and beverage service standards.

Guest reported strong chemical odors in guest rooms that persisted despite running air filters, necessitating relocation. The pervasive scent in common areas also presented a potential respiratory irritant.

Guest noted that some staff members could benefit from additional training, though overall service was found to be helpful.

Guest reported unprofessional and inflexible staff behavior at reception, which could impact guest trust and perceived support in potential emergency situations.

Guest reported no safety concerns during their stay, noting clean rooms and responsive staff who accommodated late check-in and provided amenities for comfort.

Guest reported a persistent and severe AC malfunction that maintained room temperatures at 27-28°C (80-82F) despite external temperatures being significantly cooler. The issue severely disrupted sleep and guest comfort, and staff were unable to resolve it or offer alternative accommodations.