Staycity Aparthotels, Paris, La Défense

The fire alarm went off before 6 AM and the evacuation was chaotic. Staff weren't properly managing the situation, and no one informed us when the all-clear was given.

Guest reported multiple theft incidents across different floors with no security cameras present. The hotel lacks controlled access to both the building and guest floors, creating a significant security vulnerability.

Guest reported a complex, maze-like 1.5 km indoor walkway from the metro to the hotel, which caused significant navigational difficulty and concern about getting lost. The absence of a room intercom, requiring reliance on a WhatsApp chat, could delay emergency communication.

Guest noted the integrated bar and reception area had very limited space, which could impede safe movement and emergency egress during busy periods.

Guest reported that housekeeping services, including room cleaning and towel changes, were not provided during their stay, which could impact hygiene standards.

Guest reported significant discomfort from poor-quality mattresses and a sofa bed with protruding springs, which severely impacted sleep quality during their stay.

The room was small but had a functional kitchen, which was useful for a longer stay. I appreciated having a supermarket nearby for supplies.

The staff were very responsive and helpful, which made me feel well-supported during my stay.

Guest reported a non-functional air conditioning system during summer, resulting in uncomfortably high room temperatures and poor sleep quality. The provided fan was insufficient for adequate ventilation.