MainStay Suites Williamstown

Guest reported inconsistent water temperature in the shower, which could pose a scalding or discomfort risk. The toilet seat was also noted as unstable, indicating potential maintenance issues.

Guest reported non-functional electrical fixtures including a bedside lamp and noted the absence of a bathroom extractor fan, which could indicate broader maintenance or ventilation issues. Additionally, loud disturbances from other guests impacted the overall security and comfort of the environment.

Guest reported that the hotel elevator was out of service for the duration of their stay, which was not communicated prior to arrival. This presented a significant mobility challenge, particularly for a guest with a serious knee disability who was assigned a room requiring three flights of stairs.

Guest reported marks on carpet and walls, suggesting potential cleanliness or maintenance issues. The condition of the room, including the hard bed and half-empty toiletries, indicates a lack of upkeep that could impact guest comfort and hygiene.