Mercure Melbourne La Trobe Street

Guest reported persistent curry odor in the room, necessitating window opening for ventilation, which they considered sub-standard for the brand. The inadequate air quality and reliance on natural ventilation suggest potential issues with the HVAC system or deep cleaning protocols.

Guest reported a strong, persistent odor of cooked food in their room upon late-night arrival, indicating inadequate cleaning and ventilation between guests. This impacted their ability to rest and raised concerns about overall room sanitation standards.

The receptionist's aggressive behavior when I asked for coin exchange was concerning. Slamming the cash box and refusing to help with a basic hotel service made me feel unwelcome and unsafe.

The elevator was rattly and made concerning noises during operation. The heating system also didn't seem to work properly.