Flagstaff City - Melbourne

Guest reported a theft incident in the hotel's parking area where their e-bike was stolen after the bike lock was cut. Hotel staff were unhelpful and no security cameras were present in the garage, with no apparent investigation into the suspicious activity.

Guest reported significant cleanliness issues including a filthy sofa with blackened armrests, black grout in the shower, and excessive dust accumulation. Additionally, the heater was ineffective and required standing on a chair to operate, posing a fall hazard.

Guest reported significant cleanliness and maintenance issues including torn curtains, stained furniture with holes, and rusty bathroom items. The guest also experienced a serious breach of privacy and property security when staff entered the room without authorization, disposed of personal food items, and potentially handled their belongings.

Guest reported the parking area was small and presented a danger to vehicles. Additionally, the lack of an elevator created a significant accessibility challenge for guests with heavy luggage.