Bon Voyage

Guest reported a non-functional room intercom system, requiring repeated use of staircases for basic requests, which raises concerns about accessibility and emergency communication.

Guest reported a flooded bathroom and partial room flooding due to a shower drain blockage, creating a slip hazard and potential water damage. The hotel's refusal to refund despite the emergency and facility failure significantly impacted the guest's safety and financial security.

Guest reported rooms in a state of disrepair with broken fixtures, raising concerns about physical safety and potential hazards. Management practices were described as disorganized and unprofessional.

I was concerned about the deep cleaning of high-touch items like the intercom phone, especially during the pandemic.