'Fairfield Views' A Recreation Retreat for Families - Three-Bedroom Apartment

I was injured by rusty nails protruding in the sauna. The hotel has ignored all follow-up and official inquiries about compensation.

Guest reported being stranded with two small children late at night due to a booking system failure, and staff were unhelpful in resolving the situation, forcing them to find and pay for alternative accommodation.

Guest reported a critical door lock failure requiring an engineer to replace the locks upon check-in. Additionally, the bathroom showerhead was found to be dangerously wedged in place with a plastic bottle, and the room exhibited significant cleanliness issues including a dirty bathtub and unwashed linens.

Guest reported extremely poor communication and unprofessional conduct from staff, which indicates a potential lack of responsiveness in handling guest inquiries or emergencies.

Guest reported being charged an additional daily fee for using the 50 amp power supply for their camper, which was a contractual provision, and noted that office staff were adversarial when addressing this and other contractual concerns.

Guest reported critical communication failures during a medical emergency, with multiple unreturned calls and emails. The lack of responsive staff support during a crisis situation raises concerns about emergency protocol effectiveness.

Guest reported dusty limestone conditions in the campground area, which may create respiratory or visibility concerns for visitors.