Yarra valley

Guest reported a critical reservation failure where the hotel canceled their booking upon arrival due to a claimed plumbing issue, then redirected them to a distant property without providing a refund. This incident raises significant concerns about operational reliability and guest security, particularly for late arrivals.

The carpet in our suite had huge stains, holes, and rips everywhere—we refused to walk barefoot. The plastic shower tray floor was no longer glued down and moved when you stepped on it.