Novotel Melbourne South Wharf

being issued non-functional room keys with no after-hours reception support, leaving them without secure access to their room overnight. Additionally, the absence of bin liners in guest rooms was noted as a basic hygiene failure.

Guest reported a complex multi-elevator access system requiring transfers between parking, concierge, reception, and room levels, which could present orientation challenges during an emergency evacuation.

Guest reported severe AC malfunction resulting in dangerously high room temperatures, with staff acknowledging the issue but providing inadequate resolution. The conditions were described as making the room uninhabitable.

The AC kept turning off by itself at night, which made it hard to sleep comfortably.