Melbourne City Apartments - TERI

Guest reported a lack of transparency and professionalism in booking management, including abrupt cancellations without clear communication, which undermines trust and could impact guest security and planning.

Guest reported a last-minute booking cancellation without adequate communication, which created significant travel disruption and left them stranded without accommodation.

Guest reported a complete lack of hot water for the entire three-day stay, which was not remedied despite complaints. The issue is noted as a recurring problem with the building's management.

The rollaway bed they provided was completely unsafe with missing slats, and no one responded when we called or emailed about it. My son ended up sleeping on the couch.

Guest reported temperamental parking access and an incident where a resident driver became abusive while the guest was attempting to gain entry with help desk support. The advertised 24/7 front desk was not physically staffed, with operational hours conflicting with booking platform information.