Albert Road Serviced Apartments

Guest reported mildew in the shower recess and unclean spills, indicating potential health hazards from mold and poor sanitation. The issues were brought to the owner's attention but received no response, raising concerns about maintenance and staff responsiveness.

Guest reported an emergency cancellation due to a serious car accident and found management unresponsive and unsympathetic to their situation. The lack of support during an unforeseen crisis indicates a significant failure in customer care protocols.

The smoke alarm malfunctioned and went off all night, causing a very disturbed sleep. The proprietor moved us the next morning and promised a refund, but hasn't followed through.