Waterside514

Guest reported the presence of mold in the room and noted the pool was green and unusable, indicating potential health hazards and facility maintenance issues.

Guest reported that night staff disregarded a specific room request for ground-floor accessibility due to luggage, assigning a room on the highest floor despite ground-floor availability, indicating poor staff responsiveness to guest needs.

Guest reported a serious breach of privacy and security when housekeeping entered their room despite a 'Do Not Disturb' sign being displayed, followed by the disappearance of a personal electronic charging cord. The staff's dismissive response to the theft allegation further eroded trust and failed to address the security concern.

I couldn't reach any manager despite multiple attempts. This lack of accessible management for urgent complaints is concerning.

Guest reported a failure to provide a booked and paid-for accessible room for a disabled companion, and subsequent unresolved attempts to obtain a refund from management. This indicates a significant failure in staff responsiveness and accommodation integrity.

Guest reported persistent noise disturbances from dogs barking and noted that facility management was unresponsive to complaints about maintaining quiet conditions.