Vance

I called the hotel accounting team three times and got no response at all. This lack of staff responsiveness could be a serious issue in an emergency.

Guest reported a medical emergency prevented their stay, and the hotel manager's refusal to cancel the reservation hindered their ability to file a trip insurance claim, indicating a critical lack of staff responsiveness and empathy in crisis situations.

Guest reported no significant safety concerns but noted the hotel lacked atmosphere and had unexpected parking fees, which impacted overall satisfaction.

The rooms were clean, but the hotel's new artwork was questionable and untasteful.