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I saw bugs in the room. The air smelled strongly of smoke, which was concerning for a non-smoking hotel.

Guest reported encountering a receptionist who exhibited unprofessional and confrontational behavior, including shouting and rudeness, which created a hostile environment and could impact guest wellbeing.

Guest reported being required to purchase additional toilet paper, indicating potential issues with the provision of basic amenities that could affect hygiene and guest wellbeing.

Guest reported repeated access denial issues where staff locked out a properly booked guest on multiple occasions, demonstrating critical failures in room access protocols and emergency accommodation procedures.

I found cockroaches in the room and the bathroom was filthy with stains everywhere. The lack of basic hygiene and pest infestation made the place feel unhealthy.