Oros Hotel and Apartments

Guest reported a misaligned shower screen presenting a physical hazard, and noted that rooms facing the main road experience significant noise disruption, impacting sleep. While staff were responsive in reassigning rooms, overall facility maintenance was found to be lacking.

Guest reported inconsistent and poorly communicated booking policies, leading to denied check-ins and dismissive, unprofessional staff behavior when issues were raised.

Guest reported significant cleanliness deficiencies including stained furniture and dirty surfaces, which present potential health hazards. Additionally, a serious dispute regarding cash deposit handling and counterfeit currency indicates potential security and trust issues with property management.

Guest reported experiencing intimidation, threats of police involvement, and a breach of privacy by staff, which created an environment where they did not feel safe or respected. The handling of guest data and complaint resolution procedures appear to be inconsistent and unprofessional.