W Melbourne

Guest reported no direct safety hazards but highlighted a customer service inflexibility regarding pet fees that led to booking cancellation, which could indicate broader policy rigidity affecting guest satisfaction.

The staff's unresponsive handling of a major booking error wasted hours of my time and showed a complete lack of accountability. This level of service breakdown makes me question their competence in handling any real guest emergency.

Guest reported mold growth around the indoor pool area, indicating a potential health hazard. Additionally, the bathroom lighting was noted as extremely dark, which could pose a safety risk.