voco Melbourne Central by IHG

Guest noted the rooftop pool is very small with limited functionality and lacks sun loungers, which may impact guest comfort and safety during pool use.

Guest reported no water available in the room, which constitutes a basic amenity failure impacting hygiene and comfort. Slow response to the request for water delivery further compounded the service deficiency.

The fire alarm went off on the second day with no information provided. I had to help another confused guest evacuate via the stairs.

Guest reported no safety concerns during their stay, noting the room was acceptable for sleeping purposes and staff were friendly.

I was initially placed in a room right next to the elevator and had to request a move due to noise concerns.

The bar service was disappointing, but overall the hotel felt very safe and well-maintained.

Guest noted that the gym facility requires care and attention, suggesting potential maintenance or equipment safety concerns.

Guest reported a persistent TV and internet connectivity issue that required multiple interventions from staff, impacting their ability to access information and entertainment during their stay.

The pool looked grubby and uninviting. I wouldn't feel comfortable using it.

Guest reported unresolved financial transaction issues and unresponsive customer service regarding deposit release, indicating potential systemic service reliability concerns.

Guest reported that housekeeping standards were inconsistent, with the room not being vacuumed during their multi-night stay, which could impact cleanliness and allergen control.