View Melbourne

I had to request a room change and pay extra for a better view. Still waiting for my deposit refund.

Doors closing in the hallway were noticeable, but overall noise was minimal.

Guest reported that staff communication regarding lost property recovery was inconsistent, with multiple follow-up messages receiving no response after initial contact.

Guest noted convenient proximity to essential services including a 7-Eleven and IGA supermarket, which may support access to basic supplies and emergency provisions.

Guest reported a staff member exhibiting concerning behavior including apparent intoxication and unprofessional conduct toward elderly guests with limited English proficiency. The incident raised serious questions about staff suitability and emergency responsiveness capabilities.

Guest reported evidence of pest infestation and noted the property appeared dated and in need of a deep clean. They specifically suggested the hotel requires professional extermination services.

The mini-fridge was installed inside a bathroom cupboard, which seems like an unusual and potentially unhygienic placement.

The room was clean and accessible, and the hotel was easy to navigate with on-site parking.

Guest reported no significant safety concerns, noting clean facilities and functional on-site parking suitable for smaller vehicles.

Found unwashed teaspoons and food residue on bedside tables. Reported it but nothing was done for five days.

Guest reported the gym was stuffy and musty, indicating potential ventilation issues that could affect air quality and comfort.

Guest noted that the balcony area required additional attention, suggesting potential maintenance or cleanliness concerns that could affect guest safety or comfort.

Guest reported one elevator was out of service, resulting in wait times and potential inconvenience for mobility. The bathroom door was noted as slightly damaged from shower water, which may indicate a maintenance or sealing issue.

Guest reported no significant safety concerns, noting the hotel's quiet location, clean accommodations, and helpful staff contributed to a secure and comfortable stay.