Veriu Queen Victoria Market

The overnight staff were dismissive and impatient when I had requests. It made me feel like an inconvenience, not a guest.

Guest reported feeling safe as a solo traveler and noted the room was consistently clean and tidy, indicating satisfactory security and hygiene standards.

Guest reported the hotel environment as quiet and safe, with a convenient location near Queen Victoria Market and within the free tram zone. The room was noted to be very clean and matching online representations.

Guest reported no maid service during a four-night stay, requiring them to visit the lobby for essential supplies like towels and coffee pods, which impacted convenience and the overall freshness of the room.

The long corridor to my room felt stuffy with limited ventilation. It made the walk to the room less comfortable.

No manager on-site during weekends made it impossible to get missing room amenities resolved. This lack of oversight and staff responsiveness is a major concern for guest safety and support.

I noticed exposed electrical wires on the bedside lamp, which seemed like a potential shock hazard.

Guest reported positive experience with clean rooms, helpful staff, and pool availability, indicating no immediate safety concerns. The early check-in accommodation and complimentary coffee suggest responsive service standards.

The gym equipment was difficult to use and the treadmills were painful to operate.

The air conditioning was completely broken and the room was unbearably hot all night. Staff tried to reset it twice but it never worked, making it impossible to sleep.

Guest reported non-functional air conditioning with no follow-up on complaints, and noted that lodging complaints resulted in being escorted from the property, indicating significant staff responsiveness and environmental control failures.