Urban Apartments Melbourne on Elizabeth

Guest reported multiple critical safety and hygiene issues including a non-functional check-in system requiring tailgating entry, a filthy mold-stained bath, and a malfunctioning elevator. The absence of consistent front desk staffing created access and emergency response concerns.

Guest reported limited front desk availability, with the desk closed between 11am-2pm and after a specified evening hour, potentially impacting emergency assistance or security support.

Some room facilities were showing signs of age.

Guest reported unwashed dishes with leftover food scraps in the apartment, indicating a significant cleaning failure. This poses a potential health hazard due to unsanitary conditions.

The rooms are a bit tired, which could indicate general wear and tear on facilities.

Guest reported a significant crowd control and access issue during check-in, with approximately 20 guests crammed in a confined lobby space between two locked glass doors, unable to enter or exit freely for nearly an hour. The lack of staff presence and controlled entry points created a potential safety hazard in an emergency situation.

Guest reported significant cleanliness deficiencies including dusty surfaces, food debris under sofa cushions, and inadequate waste disposal options. The lack of cleaning supplies or equipment for guest use raises hygiene concerns.

Guest reported the apartment was clean and comfortable with no safety concerns noted, highlighting satisfactory maintenance and hygiene standards.

Guest reported the building felt safe and sheets were clean, though noted dated room conditions and bathrooms needing updates. No immediate safety hazards were mentioned.

Guest reported no safety concerns, noting the property was clean and well-located with good access to transport.

My bedroom faced Elizabeth Street and was a bit noisy at night from street traffic.

Guest reported a bedroom window that did not seal properly, compromising room security and potentially allowing external elements or unauthorized access. Additionally, cleanliness issues including stained linens and improperly cleaned utensils were noted.

Guest reported no safety concerns during their stay and noted helpful staff assistance upon arrival.