The Savoy Hotel On Little Collins Melbourne

My room door couldn't be locked, which was a major security concern. The poor lighting from fixed lamps made the room feel unsafe at night.

Only one of two elevators was working in a 14-floor hotel, and it was monopolized by wedding guests. People with luggage and walking sticks couldn't use it.

Guest reported significant construction noise from overnight roadworks that disrupted sleep despite being on the 11th floor. Additionally, the bathroom ceiling showed signs of water damage with dust particles falling, indicating potential maintenance and air quality concerns.

The walls were paper thin, so I could hear everything from neighboring rooms and the hallway.

Rooms were not cleaned daily, which raises concerns about hygiene standards.

Guest reported poor room hygiene that persisted even after complaints were made to hotel staff. This indicates a potential health hazard and inadequate response to sanitation concerns.

On the first night, there was an issue with an unlocked connecting door to another room. The reception team moved us to a different room to resolve it.

Guest reported inadequate housekeeping services and lack of clear communication regarding service policies, which impacted their overall sense of security and service reliability during their stay.

Guest reported poor bathroom lighting and slippery wet tiles creating a potential fall hazard, with inadequate lighting also noted in the main room for nighttime visibility.

The bedroom was upstairs and the bathroom was downstairs in the loft room. This layout could be inconvenient and potentially hazardous for nighttime bathroom trips.

Guest reported inconsistent room servicing and breakfast service standards, noting that staff responsiveness and maintenance of basic amenities varied significantly during their stay.

Guest reported a bathroom design flaw causing water to overflow from the shower into the lounge area, a known issue that had not been resolved. This presents a slip hazard and potential water damage.

Guest reported a mouse infestation on the 11th floor, indicating a potential hotel-wide pest control issue. Additionally, non-functional in-room phones presented a critical barrier to contacting reception for emergencies or noise complaints.