The Royce Hotel

Guest reported no safety concerns, noting the rooms were clean and quiet with attentive service in a pleasant neighborhood. The positive environment contributed to a restful and secure stay.

Guest reported a significant breakdown in staff responsiveness and conflict resolution, with management engaging in argumentative behavior rather than addressing concerns, which could impact guest wellbeing in situations requiring assistance.

The billing errors and dismissive attitude from management made me feel unsafe about financial security and trust. When staff can't accurately communicate or charge for basic services, it undermines confidence in their ability to handle real emergencies.

The stairway down to the restaurant is dangerous, especially for elderly guests. I had to use a long detour with the elevator instead.

Guest reported the shower/bath area had extremely slippery tile floors that became hazardous when wet, posing a slip and fall risk.

Guest reported a significant disruption to their long-term stay, being unexpectedly required to vacate the room for a weekend event without prior notification. This failure in communication and accommodation management demonstrates a critical lack of reliability and duty of care for resident guests.

Guest reported inconsistent information regarding in-room amenities and unresponsive staff when requesting a microwave, which was advertised but not provided. The guest also noted a previous room assignment with strong odors that triggered a migraine.