The Park Hotel Melbourne

The staff response to my complaint was dismissive and combative, which made me feel unsupported during a stressful situation.

The hotel is unmaintained and grotty. I wouldn't consider it a safe or appropriate place to stay.

The room was dirty and poorly cleaned. It felt grungy and the noise made it hard to sleep.

The room was quiet and well soundproofed, which helped me sleep well.

Guest reported no safety concerns during their stay, noting clean accommodations and responsive staff. The hotel's proximity to public transport was highlighted as a positive factor for accessibility.

Guest reported a broken air conditioner with a metal section hanging from its base, creating a potential physical hazard. The room remained extremely hot throughout the night despite the provision of fans.

Guest reported that common areas including hallways and lifts appear worn and overdue for maintenance, though no specific safety hazards were detailed. The guest noted that both bedroom and bathroom facilities were described as 'very tired' and in need of renovation.

The elevator to the upper floors was out of service for the first couple of days of my stay.

The hotel was clean and well-maintained, which made me feel comfortable and secure during my stay.

Guest reported a strong drainage smell in the bathroom and flea bites from the bed or carpet, indicating significant sanitation and pest control issues. The guest also noted that housekeeping failed to clean the room on one scheduled day despite a reminder.

Guest reported worn and uneven carpeting in the room, which presents a potential trip hazard. The condition of the furniture was also noted as needing attention.

Guest noted the bathroom facilities appeared dated, which may indicate potential maintenance issues with plumbing or fixtures.

Guest reported no television reception in their initial room, but staff promptly relocated them to a satisfactory alternative room upon request.

Guest reported a significant water leak from the ceiling during rainfall, which damaged personal belongings. While staff were responsive in addressing the damage, the structural integrity of the room was compromised.

Guest reported water leakage from rain affecting their room, resulting in a persistent odor. The pool was also unavailable for the entire stay due to environmental conditions.

Guest reported inadequate cleaning standards, including a used coffee mug not being sanitized and requested vacuuming not completed, raising hygiene concerns.