The Great Southern Hotel Melbourne

Guest reported the wall-mounted AC unit was noisy and ineffective at cooling, which could impact comfort and sleep quality in warm conditions.

I found a severe maggot infestation in the bathroom sink and shower drain. The hotel's initial denial and attempt to dismiss it as 'noodles' was infuriating and showed a complete disregard for guest health.

Guest reported no immediate safety or health hazards, though the hotel's parking facility was noted to have very tight spaces, which could present a minor access or maneuverability concern.

The portable AC unit was ineffective and the room was hot and stuffy. The toilet had a leak and the bathroom sink had a faulty tap that would shoot water.

Guest reported the room was dark and felt unclean, with a mattress showing significant wear from previous occupants. The dated air conditioning system was noted as potentially ineffective.

a complete lack of heating during cold weather, creating an uninhabitable room temperature, and staff demonstrated an inability to resolve this basic welfare issue.

Guest reported exceptionally clean rooms with properly sanitized surfaces, indicating strong housekeeping standards that reduce health risks.

The hotel required me to leave my room unlocked for maintenance personnel for nearly seven hours with no secure storage for valuables. The broken AC made the room unbearably hot and stuffy, severely disrupting my sleep.

non-functional air conditioning, with an ineffective heater provided as a substitute, creating an uncomfortable thermal environment that could affect guest wellbeing.

The walls were paper thin, so I could hear everything from neighboring rooms.

The hotel was conveniently located and everything was clean and comfortable. No safety concerns were noted during my stay.

Guest reported maintenance concerns with walkways to rooms and noted a very dirty hair dryer holder, indicating potential cleanliness and facility upkeep issues.

Guest reported being assigned a room that was already occupied, posing a significant security risk. Additionally, a tripping hazard was noted in the bathroom due to uneven flooring.

Guest reported unprofessional and confrontational treatment from front desk staff regarding a lost item, creating a hostile environment that compromised their sense of security and wellbeing during their stay.

Guest reported discovering multiple bedbugs in the beds, indicating a significant pest infestation. The hotel's general uncleanliness and rundown condition further contributed to an unacceptable health and safety environment.

Guest reported significant noise transmission between rooms, including conversations and movement, and noted unclean conditions with spiderwebs in multiple corners. The bathroom produced loud, concerning sounds when water was turned on.

Felt safe during my stay. The hotel was clean and the staff were helpful.

Guest reported multiple maintenance failures across three rooms, including a broken bathroom door handle, leaking air conditioning units that soaked bedding, and a blocked shower with a broken screen. These conditions presented both hygiene concerns and potential safety hazards.

Guest reported unhelpful and unsympathetic staff behavior when seeking assistance with parking, which could impact emergency responsiveness and guest support.

No hot water for two days of my stay. Other guests were complaining about it too.