Stamford Plaza Melbourne

Guest reported the pool and spa facilities operating with extended late hours, which may require verification of adequate lifeguard coverage and safety protocols during those periods.

Guest reported no housekeeping service for four consecutive days despite repeated requests, requiring manual procurement of basic amenities. The persistent lack of cleaning raises hygiene concerns and indicates potential understaffing affecting service reliability.

Guest reported no safety concerns during their stay, noting comfortable accommodations and a positive service interaction with an unexpected room upgrade.

Guest reported that rooms on the sides of the building are dark with no natural light, which could impact visibility and overall comfort.

I was kept awake by loud treadmill noise from the gym above my room until midnight and again at 3:30 AM. Repeated calls to reception went unanswered, and the staff response at checkout was dismissive.

Guest reported the room was clean and well-maintained, indicating no immediate safety or health hazards were observed during their stay.

Guest reported significant delays in front desk responsiveness, requiring multiple in-person visits to resolve issues, which could impact emergency communication efficiency.

The hotel felt quite tired and worn. It could really use a refurbishment.

The hotel felt very dated and in need of a revamp. This can sometimes mean older facilities or maintenance issues.

Guest reported the sauna facility was not operational during their stay, which may indicate maintenance or safety compliance issues with wellness amenities.

The hotel felt extremely outdated with stale smells. The tired facilities made me question general maintenance and air quality.

Guest reported limited room service availability ending at 9:30 PM, which may impact access to food and assistance during evening hours.

Guest reported rotting and detached skirting boards in the bedroom, indicating potential structural or maintenance issues. The condition of the room was described as dated and falling apart.

An intoxicated person entered the bar and tried to take bags from our table. There was no security present and the bar staff kept disappearing.

I stayed on the 12th floor and had no issues with noise, which was great for sleep.

The air conditioning was a major problem and couldn't be adjusted, leaving the room at 26 degrees during a 40+ degree heatwave. The control panel was non-functional, and a staff member incorrectly entered our room and changed the settings.

Guest reported no safety concerns during their stay, noting clean facilities, comfortable rooms, and helpful staff, which contributed positively to their overall experience.

The water dispenser in the lift lobby was often empty, which was inconvenient.

Guest reported broken toilet seats and lack of toilet paper in the bathroom, requiring multiple calls to unresponsive staff. This indicates potential facility neglect and compromised hygiene standards.

Guest reported unsanitary conditions in the pool and hot tub area, which presents a potential health hazard. The guest also noted that the hotel's age contributed to maintenance issues with bathroom fixtures.