Sheraton Melbourne Hotel

Guest reported being disturbed by unexpected knocks on the door and a phone call at midnight, which were related to a miscommunication about an adapter delivery. This late-night disruption impacted sleep and raised concerns about staff coordination and guest privacy.

Guest reported an unstaffed main entrance and concierge desk, requiring navigation to another floor for assistance. The staff appeared untrained and unable to provide basic local guidance, impacting the guest's ability to navigate safely.

Guest reported no safety concerns during their stay, noting the hotel was quiet and staff were responsive, which contributed positively to their overall sense of security and comfort.

The tennis floor was closed early before the main matches started, which was disappointing.

The hotel was quiet at night, which allowed for good sleep.

a broken bathroom door that would not close fully, compromising privacy and security, and noted that cold breakfast items were stored together in a way that caused strong cross-contamination of odors, suggesting potential food handling concerns.

The room was clean and well-maintained with complimentary water provided.

Guest reported receiving cold food and overcooked salmon, indicating potential food safety and quality control issues in the restaurant.

Guest reported visible mold and scum buildup in the bathroom tub and shower area, indicating a potential health hazard and inadequate cleaning standards.

Guest reported that the steam room and jacuzzi facilities were lackluster, which may indicate maintenance or operational issues that could affect guest comfort and hygiene.

Guest reported substandard housekeeping service, which could impact overall cleanliness and hygiene standards.

Guest reported significant stress and anxiety due to transportation coordination failure, noting that the concierge-supported airport transfer service created a high-pressure situation with financial penalties when schedule adjustments were requested.

Guest reported that a nearby multi-level car park will be closing due to redevelopment, which may impact guest parking availability and potentially increase local traffic or construction activity.

Guest reported a malfunctioning motorized privacy curtain in the bathroom, which required staff intervention to disable after it began operating sporadically. This presented a privacy concern and potential electrical issue.

The indoor pool wasn't heated, which was a major letdown. Also, our room wasn't serviced at all during our two-night stay.

Guest reported inadequate housekeeping with dusty surfaces and a heavily marked seat, indicating potential cleaning protocol deficiencies. The inoperable cordless telephone due to missing batteries raises concerns about emergency communication reliability.

Guest reported significant communication and documentation errors during check-in and check-out, including repeated misidentification and incorrect email registration. These administrative failures compromised the accuracy of guest records, which could impact emergency responsiveness or contact procedures.