Seasons Heritage Melbourne

The carpet was heavily stained and bumpy in places, which could be a tripping hazard.

Guest reported a building-wide boiler failure resulting in no hot water for the final day of their stay. Additionally, the room's walls, carpets, and corners were noted as being quite dirty with scrapes and stains.

Guest reported a broken air conditioning unit during an extreme heat event, resulting in room temperatures exceeding outdoor conditions. The guest also noted inadequate housekeeping and a lack of basic amenities, with staff being unresponsive to repeated complaints.

Guest reported being involuntarily displaced from a confirmed booking, resulting in being left without accommodation on a major event weekend. The manager's handling of the situation was described as aggressive and unprofessional, creating significant distress.

Guest reported severe cleanliness issues including stained sheets, a urine odor, and visible grime, which created an unsanitary environment that made them feel physically unwell. The presence of bug holes in the carpet and a dead insect further indicates a potential pest control problem.

Guest reported severe hygiene deficiencies requiring guests to supply their own basic toiletries, indicating potential systemic cleaning failures. The proximity to a hospital was the only noted positive aspect of the stay.

The manager had my car towed without proper warning after taking my registration details. Staff ignored all my emails and visits about the stolen bond, making me feel completely unsafe and unprotected.

Guest reported a non-functional dryer in their room, indicating potential appliance safety or maintenance oversight. The hotel also demonstrated concerning accountability issues by charging an unsubstantiated damage fee and showing disregard for guest disputes.

Guest reported a non-functional heater with visible gaps allowing cold outside air infiltration, requiring makeshift insulation. The bathroom exhibited significant grime and mold-like discoloration in tile grout, indicating poor sanitation.

Guest reported the air conditioner emitted excessive noise and expelled dust and bugs, indicating a severe lack of maintenance and potential health hazard from airborne contaminants.

Guest reported being denied check-in at 9 PM without explanation, leaving them without accommodation during a major event weekend. This failure in staff protocol and duty of care represents a significant safety and wellbeing concern.

Guest reported no safety concerns during their stay, noting comfortable accommodations with functional amenities and responsive staff.

The hotel canceled my confirmed booking without proper communication or assistance, leaving me without accommodation during a major event. This unreliable reservation system creates significant travel safety concerns.

The blanket had no cover and touched my skin directly, and it didn't smell freshly washed. This is a hygiene concern.

Guest reported no safety concerns during their stay, noting the room was clean and staff were responsive, which positively impacted their overall sense of security and comfort.

Guest reported a broken balcony door lock due to a damaged handle, creating a critical security vulnerability. Additionally, the guest noted that housekeeping staff entered the room without prior notification, compromising privacy and security.

I found an empty water bottle under the bed and the shower head needed sanitizing.

The second room had a strong mold smell, but I was too tired to request another change.

The hotel layout transitioned abruptly from the historic lobby to modern hallways, which could be disorienting in an emergency.

The room smelled strongly of urine and the shower was dirty. They moved me to another room that was even worse, and spraying air freshener didn't help at all.