Seasons Botanic Gardens

Guest reported repeated failures of the room key card system, noting multiple guests experienced access issues. This presents a security concern and significant inconvenience.

The shower kept switching back to the bath tap and was hard to keep running. The cracked bathroom tiles also seemed like a tripping hazard.

Guest reported being assigned a room facing active roadworks despite specifically requesting a quiet room twice, and construction noise with a steel grinder began at 7 AM. Staff failed to relocate the guest to available quieter rooms and management did not follow up on the complaint as promised.