Rydges Melbourne

Guest reported no significant safety concerns during their stay, noting satisfactory room conditions and service quality.

Guest reported bathroom flooding due to missing shower door, creating slip hazards. Multiple attempts to contact housekeeping for additional towels went unanswered, indicating potential emergency response concerns.

Guest reported extended wait times for elevator access due to high hotel occupancy, which could impact mobility and emergency egress efficiency.

Guest reported inconsistent housekeeping, including wet bathroom floors from a doorless shower and unserviced rooms, which created slip hazards and hygiene concerns. Staff communication regarding service policies and billing credits was also noted as problematic, impacting trust and the resolution of issues.

Guest reported significant noise disturbance from an adjacent bar, which impacted their comfort during a planned dinner event at the hotel.

Guest reported being initially assigned a non-accessible room despite a confirmed booking for accessible accommodations, creating a significant safety and accessibility concern. The subsequent delay and staff dispute over the existence of accessible rooms with kitchenettes, a critical feature for the guest's dietary safety needs, further compromised their wellbeing.

Guest reported that drinking glasses in the room retained a faint taste of cleaning spray, indicating a potential chemical residue issue.

Guest reported significant delays in room access and luggage retrieval upon arrival, which impacted their ability to rest after long-distance travel. While no immediate physical safety hazard was noted, the lack of responsive accommodation for exhausted travelers could affect wellbeing and recovery.

Guest reported the absence of soap and lotion at the vanity area, requiring the use of shower gel for handwashing, which presents a hygiene concern.

The room was clean and comfortable with no safety issues noted. The only concern was a minor billing transparency issue with breakfast coffee.

Guest reported a clogged sink that persisted for three days, indicating a potential oversight in routine maintenance and cleaning staff inspection protocols.