Riverside Apartments Melbourne

I booked through Agoda and the company stole my deposit. They won't respond to emails or calls, and I've had to file complaints with Consumer Affairs and my bank.

Guest reported a last-minute cancellation due to a major renovation project, noting that the hotel failed to provide timely notification, which compromised travel planning and safety preparedness.

Guest reported a last-minute cancellation of a long-standing reservation with no assistance provided for alternate accommodation, indicating a severe breakdown in operational reliability and guest support systems.

Guest reported a filthy shower and dirty bedroom carpets, indicating significant hygiene concerns. The absence of on-site staff and lack of maintenance, including cupboard doors hanging off hinges, raises issues with facility safety and emergency responsiveness.

Mold in the bathroom and a filthy elevator. The whole place felt unsanitary and unsafe.

Guest reported significant mold growth on the bathroom ceiling and walls, indicating a potential health hazard. Additionally, the elevator was described as filthy and only serviced two floors, forcing guests to use the fire stairs with luggage.

Guest reported feeling very unsafe due to aggressive individuals identified as potential gang members in and around the building, who were allegedly conducting drug deals, urinating in public, and playing loud music until 2 AM. The guest also noted a 'dodgy' entrance and a filthy glass elevator, compounding the security concerns.

Guest reported significant cleanliness issues including filthy hotplates, stained carpets, and dusty skirting boards, with the glass elevator also noted as dirty and covered in cobwebs. The absence of face-to-face staff raises concerns about emergency responsiveness.

Guest reported unclear building access and key retrieval from a street-side box, with misleading street address information that could pose navigation challenges, especially for solo travelers arriving after dark.

Guest reported being directed to use a fire escape for entry and encountering severe mold contamination, which presented immediate health and safety hazards. The situation was compounded by a complete lack of staff assistance and refusal to address the complaint.

Guest reported multiple critical safety hazards including a damaged light switch posing electrocution risk, a disabled sprinkler system, and a front door that could not be properly secured. Significant mold was observed in the shower, and the non-functional AC combined with missing window screens created a hazardous, poorly ventilated environment.

Guest reported no safety concerns during their stay, noting the apartment was clean and well-maintained with functional amenities.

I found mold in the bathroom silicone, and the dryer's lint filter was completely full, which is a fire hazard.

The key system is a major safety issue. With only 2 keys for up to 8 people and no night reception, I was threatened with a $200 fee when locked out, and saw another guest stranded and scared.

Guest reported an unclean room with an awful smell and stained, torn carpet, indicating potential hygiene and indoor air quality concerns.

Guest reported encountering blood stains on the stairs and significant hygiene issues including stains on surfaces and rotting skirting boards, indicating severe sanitation and potential health hazards.

The heating didn't work properly, making the room uncomfortably cold. A couch in the living area also had a broken leg, which was a tripping hazard.

Guest reported severe safety concerns due to intoxicated individuals loitering near the apartment entrance with broken glass present, combined with continuous disruptive noise from the adjacent entertainment district that prevented sleep. The lack of staff availability for assistance during an emergency situation was also noted.

The carpet in my apartment was filthy and the whole place smelled musty. It really needs to be replaced or deep cleaned.

Guest noted the location is in a noisy part of the city, with elevated noise levels extending late into the night, which may impact sleep quality.