RACV City Club

I was shocked to learn men can use the women's open-plan changing rooms. This policy completely disregards women's privacy and safety.

Guest reported a lack of clear policy communication regarding shared changing facilities, raising concerns about privacy and personal safety for female patrons.

Guest reported billing discrepancies when charging items to their room account, which could indicate a lack of procedural oversight in financial transactions.

Housekeeping staff entered our room unannounced twice, which felt like a serious breach of privacy and security. The front desk also denied my husband access to our room for hours, leaving him stranded.

I received inconsistent information about the club's dining hours and menus from different sources, which was confusing and could impact meal planning.

Guest reported no immediate safety concerns but noted significant changes to membership pricing and access policies that may impact the overall value proposition for long-term members.

Guest reported noticeable dust accumulation, particularly on shelves in the mini-bar area, indicating a potential cleaning oversight that could affect air quality for sensitive individuals.

The dining room was at full capacity with a huge function next door, which overwhelmed the staff. Our waitperson had difficulty understanding special dietary requests, causing long delays.