Pullman Albert Park

My belongings were moved without my supervision and some items went missing, including a Yeti water bottle that's still lost. The staff's disorganized handling of the room move created a real security concern for my personal property.

Guest reported a lack of provided drinking water, requiring them to refill bottles near the gym, which raises concerns about hydration access and water quality assurance.

Guest reported a staff member entered their room without proper identification while they were in the bathroom, which lacked a lock, creating a significant privacy and safety concern. Additionally, the shower temperature fluctuated unpredictably to scalding levels, presenting a burn hazard.

Guest reported the room thermostat malfunctioned, maintaining temperatures of 23.5-24°C despite being set to 18°C, which could affect sleep quality and comfort.

Guest noted that the sauna facilities are located within gender-specific restrooms, preventing couples from using them together. This design limits accessibility and shared enjoyment of the amenity.

Guest reported significant service deficiencies including slow reception response and unhelpful concierge staff, which could impact emergency responsiveness. In-room dining quality issues were noted, though no direct food safety hazards were specified.

The shampoo dispenser in the shower was empty and there was no body soap provided. I had to call twice to get basic items like extra pillows.

The pool area had a hard concrete floor with no proper resting chairs or beds, which felt uncomfortable and potentially unsafe for relaxation.

The poor service quality, especially during check-in and check-out, made me feel unsupported. If an emergency had occurred, I would have been concerned about the staff's responsiveness.

Guest reported no safety concerns during their stay, highlighting positive aspects including secure parking facilities and convenient proximity to transportation hubs.

Guest reported being assigned a room adjacent to elevators with disruptive noise levels, impacting rest quality. Additionally, staff provided inaccurate accessibility information regarding nearby tram stops despite a guest's mobility impairment.

Guest reported no safety concerns during their stay and noted satisfaction with restaurant food quality and the hotel's convenient location near public transport.

Guest reported unsanitary conditions upon arrival, including dirty bathroom and soiled linens on the bed. The subsequent room change to a smaller accommodation, without the option to return to the originally booked room after cleaning, indicates a significant lapse in hygiene protocols and guest service recovery.

Guest reported a stale, smoke-like odor in the room and noted that the bathroom was dirty, indicating potential air quality and hygiene concerns. The washing line above the bath was also non-functional, limiting utility.

Guest reported being provided a split king bed configuration instead of a true king bed, which caused discomfort and disrupted sleep quality due to the gap between the mattresses.