Porter Club - The Kinson

encountering rooms with severe sanitation issues, including visible fecal matter on toilet surfaces and pervasive dust, which presented immediate health hazards. Staff were reportedly unresponsive to both the contamination and a documented severe allergy, and refused to provide a safe, clean alternative room.

Guest reported a security concern due to loitering and suspicious activity in common areas, coupled with unresponsive management that fails to address complaints or antisocial behavior.

The front desk staff were dismissive when I couldn't connect to the wifi, suggesting my phone was the problem even though it works everywhere else. This lack of helpful troubleshooting could be a concern if a guest needed to contact emergency services or access important information.

Guest reported a critical lack of access to drinking water, which prevented them from taking necessary medication, indicating a failure in basic amenity provision that directly impacts guest health.

Guest reported the room was poorly cleaned and unhygienic, with housekeeping noted as careless and inattentive. This condition significantly impacted the quality of the stay.

Guest reported unacceptable cleaning standards with the room left in a messy state. Despite multiple requests to management, no improvement was observed during their stay.

Guest reported housekeeping left a vacuum cleaner inside the room and rubbish bags outside, creating a tripping hazard and indicating a serious lapse in safety and cleanliness protocols.

Guest reported severe bathroom hygiene issues including mold, bacterial stains, cracked jets, and a non-draining sink with black gunk. The guest also noted an unhygienic lack of a duvet cover and an unresponsive, dismissive management team when complaints were raised.

The bathtub drain didn't work properly, causing dirty shower water to pool. I noticed rust on the soap rack and a mildewy smell in reception.

Guest reported unprofessional and unresponsive behavior from reception staff, which could impact emergency communication and guest assistance during critical situations.

Guest reported no safety concerns during their stay, noting comfortable accommodations with functional kitchen facilities and convenient access to public transportation.

Guest reported severe noise disturbance from a large group partying overnight in a room below, with multiple complaints to hotel staff receiving no action. Police intervention from an adjoining property was required to temporarily stop the disturbance, significantly impacting the guest's sleep and subsequent travel safety.

Guest reported a quiet environment with no disruptive neighbor noise, contributing to a restful stay. The property's location near public transit was noted as convenient and accessible.

Guest reported that coffee cups were stored out of reach, posing a potential safety risk for shorter guests. Additionally, the single chair in the room was noted as worn out and in need of replacement.

Guest reported significant staff unresponsiveness and procedural inflexibility during a booking modification, which created substantial distress and could indicate inadequate emergency communication protocols.

Guest reported a serious security breach where two unauthorized individuals were scanned into their room by a staff member at 7am, followed by poor handling of the incident and an early check-out pressure call.

The A/C made a lot of noise and the room had a persistent dusty smell. The carpets were also very dusty.

Guest reported a significant financial security concern regarding a $200 bond that was not released for over one month, requiring bank intervention. This practice, which the guest described as potentially fraudulent, created financial strain and distrust, violating standard hospitality protocols.