Pegasus Apart'Hotel

The apartment was on the 15th floor and could do with some updating.

The room had a lingering food smell from previous guests using the kitchen. It wasn't a major issue, but the ventilation could have been better.

Guest reported a stained mattress with inadequate bedding protection and a bathroom door that could not lock properly, creating privacy and hygiene concerns. Multiple maintenance issues including non-functional lighting and problematic lift cards suggested systemic upkeep deficiencies.

Guest reported no safety concerns during their stay, noting that the room facilities were functional and staff were responsive to their needs.

Guest reported encountering indifferent and rude behavior from restaurant staff, which could impact service responsiveness during an emergency or guest concern.

Guest reported persistent elevator outages during multiple stays, impacting accessibility and mobility. Additionally, significant hygiene concerns were noted including a stained toilet and public area debris that staff failed to address.

Guest reported that operating the heat pump released clumps of residue from the filter, indicating inadequate maintenance of the HVAC system. This poses a potential indoor air quality and respiratory health concern.

Guest reported extended elevator wait times, particularly for higher floors, which could impact emergency egress efficiency.

Guest reported the hotel's location felt very safe even during late-night hours, with minimal external noise disturbances noted.

Guest reported a critical elevator system failure where only one elevator was operational for floors 16-24, causing excessive wait times and overcrowding. The malfunctioning elevator had been out of service for multiple days, significantly impacting accessibility and emergency egress for higher-floor occupants.

The constant noise from the elevator shaft and clunking sounds made it hard to sleep. I tried using a fan from the wardrobe to block it out, but it was broken.

Guest reported that staff failed to conduct a proper investigation for lost personal items and suggested filing a police report instead of demonstrating accountability, indicating a significant lapse in guest service protocols that could affect trust and safety.

Guest reported a significant lack of accessible electrical sockets, with none located by the bed, posing a potential inconvenience and safety hazard for charging essential devices.

The elevator wait was very long, which could be a problem in an emergency.

The pool area had no ventilation, making it very hot, stuffy, and chemically. Also, the toilet roll holder in the bathroom was about to come off the wall.

Guest reported unsanitary pool conditions with visible black slime and debris, resulting in illness for multiple family members after swimming. Staff assurances of daily cleaning were contradicted by the persistent contamination observed over a 7-day stay.

Guest noted the bed was saggy, which could pose a comfort and potential ergonomic risk over extended stays.

Guest noted inconsistent restocking of kitchen items, which could impact food preparation safety and hygiene standards.

The bed was sagging in the middle, which affected my sleep position and comfort.