Oaks Melbourne on Market Hotel

Guest reported accessibility challenges including a lack of front door ramp and a high-step bathtub with no anti-slip surface, creating a significant fall hazard for elderly companions.

Guest reported cleanliness concerns in their studio room, noting it was not up to expected standards, which may indicate broader housekeeping or maintenance issues.

Guest reported significant health hazards including black mold in the shower and a room that was not properly cleaned, with old food debris under beds. Multiple facility failures were noted, including non-functional air conditioning and most room lights not working.

Guest reported significant staff unresponsiveness, including a one-hour delay for a maintenance request that ultimately went unresolved, indicating potential issues with emergency or safety-related responsiveness.

Guest reported a significant delay in staff response to a non-functional TV, indicating potential issues with emergency responsiveness or maintenance protocols. The complete failure of the hotel's internet service also impacted the guest's ability to access information or communicate.

The minimal service and poor communication made me feel unsupported. If there had been an emergency, I would have been concerned about getting help.

Guest reported dirty bathrooms in the conference area and an open, unsanitary linen cupboard on the guest floor, indicating potential hygiene and cleaning protocol concerns.