Novotel Melbourne on Collins

Guest reported elevator service issues with only one of three elevators operational during their stay, despite limited signage about the outage. This impacted guest mobility and convenience throughout the property.

Guest reported receiving advice to request an odd-numbered room to mitigate noise concerns, which proved effective as the room overlooked a quiet commercial space.

Guest reported the hotel appeared rundown with dark areas and carpets emitting odors, suggesting potential maintenance and cleanliness issues that could affect guest comfort and wellbeing.

Guest reported that the hotel's lifts have not worked efficiently during multiple stays, though they noted the stairs were available as an alternative.

The elevator was unreliable and I had to wait 15 minutes for one when leaving. The restricted access at busy times also made it difficult to get in and out.

Guest noted cleanliness issues in the bar restrooms during a busy period, suggesting these facilities require more frequent maintenance checks.

a critical room access failure, with an unauthorized individual present in their pre-assigned room, raising significant security concerns. While staff resolved the issue by providing interconnecting rooms, the incident and subsequent lack of a clear explanation indicate a lapse in key control and room assignment protocols.

Guest reported consistently dirty glassware at the water station and significant delays in room service tray removal, indicating potential hygiene and sanitation concerns. Additionally, a critical lack of staff responsiveness was noted, with multiple internal phone lines going unanswered during an attempted room service order.

Guest reported repeated unprofessional and dismissive behavior from multiple staff members, creating a hostile environment where they felt hesitant to request assistance. This breakdown in service responsiveness could impact guest safety in an emergency situation.

Guest reported a persistent foul odor in the elevator, indicating potential sanitation or ventilation issues. Additionally, the worn carpet with holes in the room presented a minor tripping hazard.

Guest reported early bar closure due to low occupancy, indicating potential service availability issues that could impact guest access to amenities during evening hours.

The elevator was out of service during my stay, which was inconvenient for getting to my room on the eighth floor.

Guest reported elevator malfunctions including extended wait times, frequent stops, and doors closing prematurely, which could impact emergency egress and guest mobility.

Guest reported only one of three elevators was operational, causing congestion and potential mobility issues during peak checkout and breakfast periods.

Guest reported ongoing construction within the hotel causing significant daytime noise disruption. Additionally, the guest noted cleanliness concerns including dusty surfaces, water stains, and a used wine glass left outside their room upon arrival.

Guest reported elevator service outage requiring use of stairs between the third floor and ground level, and noted disruptive construction noise from an adjacent site beginning early in the morning.

The room was clean and comfortable, and I slept very well. No safety issues were observed during my stay.

Guest reported both elevators were out of service during peak arrival hours, requiring luggage to be carried up multiple flights of stairs. The lack of staff assistance or clear signage posed a significant accessibility issue, particularly for guests with mobility limitations.

The heating system kept resetting to 16-19 degrees and wouldn't stay warm. The elevator also broke down between the ground floor and reception.

Guest reported the elevator remained out of service for at least six months, indicating a persistent facility maintenance failure that impacts guest mobility and emergency egress reliability.