Next Hotel Melbourne, Curio Collection by Hilton

Guest reported loud disturbances from other guests around 1-2 AM and noted insufficient security presence to address the noise. Additionally, the guest experienced significant sleep disruption due to aircraft noise from the nearby airport starting at 5 AM.

Guest reported inadequate housekeeping with towels not replaced and room not cleaned by 3 PM, indicating potential hygiene and sanitation concerns. The front desk also failed to properly apply guest benefits, impacting the overall service reliability.

Guest reported that service was largely non-existent across concierge, reception, and gym areas, which could impact responsiveness in an emergency or assistance with safety-related inquiries.