Next Hotel Melbourne, Curio Collection by Hilton
Floor 3/103 Little Collins St, Melbourne VIC 3000, Australia
Issue Distribution
Recent Reports
Guest reported loud disturbances from other guests around 1-2 AM and noted insufficient security presence to address the noise. Additionally, the guest experienced significant sleep disruption due to aircraft noise from the nearby airport starting at 5 AM.
Guest reported inadequate housekeeping with towels not replaced and room not cleaned by 3 PM, indicating potential hygiene and sanitation concerns. The front desk also failed to properly apply guest benefits, impacting the overall service reliability.
Guest reported that service was largely non-existent across concierge, reception, and gym areas, which could impact responsiveness in an emergency or assistance with safety-related inquiries.
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