Milano Serviced Apartments

Guest reported a severe bed bug infestation at the property, with their daughter developing an allergic reaction and systemic illness. The management initially denied the issue despite photographic evidence and guest research linking symptoms to bed bugs.

Guest reported unsanitary conditions including dirty floors, bathroom, and kitchen, along with broken fixtures and a deteriorated balcony with perished furniture, indicating potential health hazards and safety risks.

One of the beds in the second bedroom was broken, but the staff replaced it promptly after I reported it.

Guest reported a serious security breach when someone unlocked their room door late at night, causing significant alarm. Additionally, the room contained personal items from a previous guest, indicating a critical failure in cleaning and security protocols.

Guest reported that the bathroom cabinet required repair, which could pose a safety hazard if not addressed. Additionally, the lack of proper hooks for drying towels may lead to moisture accumulation and potential slip risks.

Guest reported significant safety concerns regarding poor signage and chaotic parking arrangements due to adjacent construction, which created confusion and potential vehicle access hazards. The lack of clear instructions and undisclosed parking fees further compromised the arrival experience.

The heater and AC were broken, and the bathroom window wouldn't close. I was freezing all night.

Guest reported their vehicle was towed from assigned hotel parking despite following instructions, resulting in a $660 recovery fee. Hotel staff provided no assistance or explanation, suggesting potential collusion with local towing services.

Guest reported exposed wiring and loose power outlets creating electrocution and fire hazards, requiring relocation to another room. The replacement accommodation had pervasive foul odors affecting bedding and living areas.

Guest reported broken fixtures and fittings in multiple rooms, along with a complete lack of room service for several days, indicating significant maintenance and hygiene oversight.

Guest noted ongoing metro station construction near the property but reported minimal noise disruption due to the apartment's high floor location.

The hotel moved us to a different building without explanation, and the front desks gave conflicting instructions about where to go for help. This was confusing and concerning for emergency situations.

Guest reported a cockroach infestation in the kitchen area, which persisted despite pest control treatment. This required them to take precautionary measures with their belongings and food utensils.

Guest reported no safety concerns, noting the apartment was clean, quiet, and in a great location, which positively impacted their sense of security and comfort.

Guest reported a broken and unusable double power point and a malfunctioning bedside lamp, both identified as safety hazards. Additionally, black mold was observed on bathroom tiles and window frames, indicating potential health risks.

The heater in one bedroom wasn't working, and several light bulbs were missing. Having to switch the TV off at the wall to stop it turning on by itself felt like an electrical issue.

Guest reported a faulty oven and non-functional dishwasher in the apartment, which present potential fire and electrical hazards. Additionally, the lack of cleaning equipment and infrequent servicing could compromise hygiene standards during extended stays.

Guest reported entering an unlocked room upon arrival and later discovered a stained blanket with foreign hairs, raising concerns about security protocols and linen hygiene standards.

Guest reported significant delays in housekeeping services, with bed preparation not completed until after 10:00 PM despite multiple requests. This indicates a potential lapse in staff responsiveness that could impact guest wellbeing and emergency readiness.

Guest reported broken furniture posing potential safety hazards and noted staff failed to provide essential facility information regarding pool and parking, indicating inadequate safety communication.