Mercure Melbourne Therry Street

The onsite eatery has been closed since COVID, which limits food safety options.

Guest reported the property appears somewhat worn, which may indicate general maintenance needs, though no specific safety hazards were detailed in this review.

Guest reported inadequate lighting in the bathroom shower area, creating a potential slip-and-fall hazard. The overall room condition, including wall stains and torn furnishings, suggests deferred maintenance.

The shower walls were covered in mold and the cubicle was quite dark. The room light also kept flickering throughout my stay.

Guest reported a lack of interior door lock and peephole, which contributed to feelings of unease regarding room security.

Guest reported a malfunctioning television that failed to turn on during the final night of their stay, indicating a potential electrical or appliance reliability issue.

Guest reported a faulty refrigerator that froze all stored food items, rendering them inedible, and noted inadequate kitchen ventilation allowing strong cooking odors from other rooms to permeate their space.

The heating system was broken during a cold night. They provided a small portable heater that wasn't enough for the room.

The main entry was very dirty, dark, and dingy, which felt unsafe and unpleasant.

The elevator felt suspect and unsafe. The entrance was dark, tatty, and uninviting, which made me feel uneasy about security.

Guest reported damaged property at the entrance, including wood covering a door as if it had been smashed, which raised initial safety concerns upon arrival. The security intercom communication was also difficult, causing access delays late at night.

Guest reported that reception was closed at 7am during checkout, preventing bag storage and indicating potential gaps in staff availability for early assistance.

Guest reported persistent foul odors in the room, including a stale food smell and spoiled milk from the refrigerator, compounded by non-opening windows that prevented ventilation. The guest also noted a significant lapse in essential housekeeping services, including a lack of room cleaning for multiple days and having to request basic amenities like toilet paper and towels.

Guest reported substandard room cleanliness with dust accumulation and a leaking shower fixture. These conditions could potentially contribute to indoor air quality concerns and water damage if unaddressed.

Guest reported inadequate after-hours staff responsiveness, with night management refusing to address basic amenity requests outside limited hours and citing reduced housekeeping due to COVID protocols. This lack of 24/7 support for essential items like towels and room cleaning over a 5-day stay raises concerns about emergency readiness and hygiene maintenance.

The staff was unhelpful and dismissive when I needed directions, making me wander the halls late at night and feel unsafe.