Mercure Melbourne Albert Park

The old air conditioning unit was difficult to adjust, making it hard to maintain a comfortable room temperature.

Guest reported brown, dirty water from bathroom taps and the bathtub, raising health concerns about water quality, and noted a leaking shower and spa bath that flooded the floor, creating slip hazards.

a persistent water leak from the shower, causing the bathroom floor to become wet and potentially creating a slip hazard. The air conditioning system's inability to adequately cool the room may also present a comfort and air quality concern in warmer conditions.

The air conditioner started pumping a horrible chemical smell into our room. Staff were unhelpful and it took hours to get moved to a new room at midnight.

Guest reported inadequate food labeling and preparation for dietary requirements, creating potential health risks for those with allergies or restrictions, and noted persistent lobby smoke odors affecting air quality.

Guest reported a significant cleanliness failure, including rubbish left in the bin and a foreign object (shower cap) placed on the smoke detector, which could impair its function. Additionally, a poorly sealed window resulted in excessive traffic noise, severely impacting sleep quality.

Guest reported the air conditioning system was not functioning effectively, which could impact room ventilation and comfort during warm weather.

The hotel was like a building site with lots of ongoing work. The pool area was unsupervised, with kids freely going in and out of the steam room and jacuzzi.

The meeting rooms were right by a main road, making it difficult to hear people. It was quite off-putting.

Guest reported a critical room assignment error where they were given a key to an occupied room upon late-night arrival. This failure in front desk procedures created a significant security and privacy breach.

Guest reported worn room conditions including a bathroom that appeared tired and carpet with rips, which could present a minor tripping hazard.

Guest reported mold and grime in the bathroom of their initial room, indicating a potential health hazard. The air conditioning was non-functional in multiple rooms, leading to uncomfortable temperatures.

Guest reported the room had significant echo when speaking, which could potentially mask important safety announcements or emergency alerts. The dark room facing another building also raised concerns about natural lighting and visibility.

Guest reported worn carpet and peeling paint on window ledges in their room, indicating potential maintenance issues that could affect safety and comfort.

Guest reported the hotel's climate control system was shut down due to an alarm investigation, resulting in no air conditioning during their stay. Additionally, blood stains were observed on the room wall, and multiple maintenance issues like loose skirting boards and damaged tiles were noted.

Guest reported an inefficient check-in process with only one staff member available, causing significant delays that could impact guest comfort and emergency responsiveness.

Guest reported being excluded from hotel-hosted events due to medical restrictions, with management unwilling to accommodate non-alcoholic beverage requests or provide accessible food options, creating an unwelcoming environment for guests with health-related limitations.

Guest reported malfunctioning air conditioning in both the function room and breakfast area, creating uncomfortably hot conditions. Additionally, uncovered food baskets with flies present raised hygiene concerns.

The AC was completely broken on a 36-degree day. They only gave me a small fan, which was completely inadequate.

Guest reported no power outlets near the bed, which could pose inconvenience for charging medical or communication devices during the night.