Melbourne Marriott Hotel

The front desk staff lied about the oven being broken and the lobby and elevator area were dirty.

The AC vents were heavily coated with dust and debris, and they never cleaned them after I asked. The bathroom floor tiles were visibly dirty and the door hinges were badly rusted.

The executive lounge was comically small and notably uncomfortable, feeling more like a cramped, semi-divided section of the lobby.

Guest reported operational issues in the restaurant, including a temperamental coffee machine and missing service items, which could indicate inconsistent maintenance and staff attentiveness.

The carpet smelled terrible and looked ancient. There was a huge layer of dust in the bathroom exhaust vent.

Guest noted the absence of complimentary filtered water stations on each floor, which could impact hydration convenience and guest wellbeing during extended stays.

I saw staff handle the coffee machine milk pipe without gloves after touching dirty plates. The machine wasn't cleaned during service.

Guest reported no safety concerns during their stay, noting the room was very clean and the bed provided quality sleep. The overall experience met expectations for a central Melbourne property.

Guest reported that after torrential rain, the gym floor was slightly flooded, creating a potential slip hazard. Additionally, the gym's secluded location and restricted access after 11 PM requiring front desk assistance could raise concerns for guest safety during late-night use.

Guest reported poor reception and concierge service that prompted an early departure, indicating potential staff responsiveness issues in addressing guest needs or concerns.

I had a major communication breakdown with the hotel's booking system. The lack of confirmation and failed cancellation process created significant stress and financial loss.

Guest reported inadequate heating in the Executive Suite during winter, with only a small portable heater provided, raising concerns about guest comfort and wellbeing in cold conditions. The main pool was also unheated, which could pose a discomfort or health risk in winter weather.

Guest reported the suite lacked proper central heating during winter, requiring reliance on an outdated portable heater. This presents a potential health and comfort risk in cold weather conditions.

The room was clean and the staff were friendly, which contributed to a comfortable and secure feeling during my stay.