Mantra 100 Exhibition Melbourne

Guest reported significant payment security concerns, including being double-charged and experiencing a prolonged, unresolved dispute with the hotel's billing verification process.

The shower drain was completely blocked, so I had to shower standing in ankle-deep dirty water in the bathtub. The room also had a terrible smell and food on the floor.

Guest reported unauthorized credit card charges totaling $400 after providing card for security, with hotel management admitting fault but failing to provide explanation or timely resolution. This raises significant concerns about financial security and data protection protocols at the property.

Guest reported a theft incident where money was stolen from their room, indicating a critical security breach and failure of room security measures.

I noticed mold on the bathroom tiles and the toilet was leaking onto the floor. The room didn't feel very clean.

The key cards were super annoying and kept working intermittently. It was frustrating getting locked out.

Guest reported being denied accommodation after arrival due to overbooking, with no refund or alternative provided, indicating a critical failure in reservation management and guest security.

Guest reported persistent unpleasant odors in corridors and room, with hygiene concerns so severe their partner refused to stay. The issue was not resolved by ventilation, leading to an early checkout.

Guest reported critical access issues after hours, including unresponsive intercom and lack of receptionist assistance, which stranded them outside the hotel without a working phone or entry code.

Guest reported a malfunctioning air conditioner and noted that the provided heater was insufficient for the cold weather, potentially impacting thermal comfort. Additionally, the guest experienced disruptive noise from flushing toilets during the night.

Guest reported unsanitary room conditions including a strong stale urine odor in the carpet and sofa bed, visible dirt and crumbs on the floor, and a bathroom that appeared unclean. These conditions present a significant health hazard.

Guest reported inconsistent replenishment of cleaning supplies, including soaps and washcloths, which may affect hygiene standards during extended stays.

Guest reported inability to reach hotel staff via phone or email for urgent account matters, indicating potential communication breakdown during emergencies.

Guest reported significant cleanliness issues including thick dust on all surfaces and debris under furniture, indicating inadequate cleaning protocols that could affect respiratory health.

Guest reported unsanitary conditions including a dirty bathroom and sticky floors, with kitchen crockery not cleaned to proper standards, indicating potential hygiene and health concerns.

Guest reported significant mold growth in the bathroom and a pervasive, damp odor throughout the room, indicating potential moisture and ventilation issues.

Guest reported broken power points in the room, which present an electrical safety hazard. Additionally, the room had a strong unpleasant odor and broken cupboards, indicating potential maintenance and cleanliness issues.

Guest reported significant dust accumulation on room surfaces and air conditioning unit, along with mold growth on bathroom tiles, creating potential health hazards for allergy sufferers and infection risks. The guest also noted that requested cleaning did not resolve these hygiene issues.

Guest reported the shower/tub combination presents a significant slip and trip hazard, and the water temperature was dangerously inconsistent, alternating between excessively hot and cold.

Guest reported mold on windows and a kitchen that had not been cleaned, indicating potential health hazards. Additionally, the elevator only services up to the 9th floor, requiring guests on the 10th floor to use a steep staircase, which presents a mobility and safety concern.