InterContinental Melbourne by IHG

The hotel felt understaffed during the Grand Prix, with food running out at breakfast stations and staff visibly stretched thin. It made me wonder how they'd handle a real emergency if they're struggling during a busy period.

Guest reported that housekeeping standards were not met, with a dirty kettle containing food residue found in the room, indicating a lapse in sanitation protocols. Staff responsiveness and attentiveness, particularly during night shifts, were also noted as insufficient, which could impact assistance during an emergency.

Guest noted the hotel's two-building layout with a central passage creates a confusing path to reception and amenities, which could complicate wayfinding during an emergency.

Guest reported a significant privacy concern, as a balcony directly faced other guest rooms, allowing clear visibility between accommodations.

Guest reported developing a painful folliculitis rash after using the hotel spa and stated that management showed no duty of care, failing to respond to multiple communications about the health issue.

Guest reported significant communication failures and billing disputes regarding cancellation policies, which created substantial distress and eroded trust in the hotel's operational integrity.

Guest reported unsanitary room conditions including visible pests (spiders and ants) and a malfunctioning toilet that flushed automatically every 30 minutes. The presence of pests and a persistently malfunctioning toilet represent significant hygiene and health concerns.

Guest reported having to change rooms due to a malfunctioning air conditioning unit, noting a similar issue occurred during a previous stay. This recurring problem with climate control impacted guest comfort.

The check-in process was inefficient and required me to re-provide all my personal information, which felt disorganized and raised concerns about data handling.

Guest reported dangerously unlit steps leading from the elevator to the corridors, resulting in a trip and fall. The dim lighting throughout the property and in guest rooms was also noted as a significant safety concern.

Guest reported a critical electrical failure where all outlets in one room ceased functioning after a shower, creating a potential safety hazard and severely limiting access to essential power. Additionally, a poorly positioned bed light posed a head injury risk, and persistent paper scraps on the floor indicated inadequate cleaning.

The hot water system had a known, recurring failure in winter affecting multiple corner suites. I was offered a shower in a public change room as a solution, which was unacceptable for a premium hotel.

Guest reported significant housekeeping failures, including body hairs left on bathroom surfaces. The inadequate cleaning and lack of proper resolution impacted guest comfort and hygiene standards.

Guest reported multiple tripping hazards due to unusual room layout with steps between bedroom, closet, bathroom, and shower areas, causing concern about nighttime falls. Additionally, hot water malfunction required a room change after unsuccessful repair attempts.