ibis Melbourne - Hotel & Apartments

Guest reported that housekeeping was limited to basic tasks, with the room not being thoroughly cleaned and essential supplies not fully replenished. This indicates a potential lapse in hygiene standards that could affect guest wellbeing.

Guest reported a rodent sighting in the lobby area, with staff response indicating a lack of urgency. Additionally, significant mold growth was observed on the shower curtain, presenting a potential health hazard.

a lack of room cleaning service for a multi-night stay, which could impact hygiene standards and guest wellbeing. The absence of accessible power outlets in the bedroom also presents a minor inconvenience and potential safety concern for device charging.

Guest reported the room temperature was uncomfortably cold during winter, though they managed without requesting assistance.

Guest reported being denied pre-paid accommodation at 5pm, requiring last-minute alternative arrangements at significant additional cost. The situation created potential safety concerns regarding secure lodging and was compounded by unprofessional staff interaction.

Guest reported a lack of elevator access, requiring them to carry luggage up two flights of stairs, which presented a mobility challenge. Additionally, the guest noted very limited and unclear signage in the alleyway leading to the parking area.

The apartment was missing basic kitchen tools and cleaning supplies. I had to call housekeeping for basic toilet cleaning, which felt unsanitary and inconvenient.

Guest reported the apartment had acceptable cleanliness and functionality, but noted suboptimal lighting in the living area, which could impact visibility and comfort.

The bath and shower tiles need regrouting and the shower curtain should be replaced. The shelves also needed cleaning before I could use them.

My car window was smashed and items stolen after I parked at the facility the hotel directed me to. The hotel refused to take any responsibility for the incident.

Guest reported that during peak hours, the front desk counters became very busy, resulting in extended wait times for assistance.

The bedroom door blocks the bathroom pathway, creating a potential trip hazard. Also found debris and a hard plastic piece on the floor that wasn't cleaned up during service.

Guest reported no safety concerns during their stay, noting the hotel's good location and functional amenities contributed to a positive experience.

Guest noted that corridors showed signs of age, which may indicate general wear and potential maintenance needs in common areas.

I noticed paint peeling from the bathroom ceiling and signs of mold, likely from poor air circulation. The whole building had a stale smell with no fresh air.

Guest reported the hotel's location felt safer than the CBD area and was described as clean, with no specific safety concerns mentioned during their stay.

Guest noted that the room showed signs of wear and borderline aging, requiring tidying and repainting to maintain standards, which could indicate potential maintenance issues affecting overall facility condition.

The wifi was unreliable and the TV couldn't connect to it, which could be a problem if I needed to contact someone in an emergency.

Guest reported no safety concerns during their stay, noting the hotel's location on a quiet side street and overall positive experience with cleanliness and staff responsiveness.

Guest reported exceptional staff responsiveness and assistance with last-minute booking adjustments, indicating strong operational support for guest needs.