ibis Melbourne Central

Guest reported the shower temperature control was inadequate, requiring full hot water with no cold water to achieve a warm temperature, which presents a potential scalding risk. The extremely compact room and shower layout also created mobility challenges when entering/exiting.

Guest noted that carpets in both the room and common areas required thorough cleaning, which could impact overall hygiene standards.

Guest reported inadequate staffing at check-in with only one employee managing both Ibis and Novotel receptions, creating potential delays in emergency response or assistance. The unattended priority desk and unresponsive automated messaging system further reduced access to staff support.

Guest reported the hotel maintains clean and modern rooms, with no safety or health hazards observed during their multiple stays.

Guest reported the shower had dangerously fluctuating water temperatures and an overhead fixture that prevented escape from scalding or cold water. This presents a burn risk and lack of safety control in the bathroom.

Guest reported no safety concerns during their stay, noting efficient check-in procedures and a well-maintained room that met their needs.

The hotel felt secure and clean during my stay. The only issue was the cold buffet breakfast.

Guest reported a critical security breach where another guest was mistakenly given a key to their occupied room and entered while they were sleeping. The hotel management apologized and offered compensation, but the guest emphasized this represents a fundamental failure of safety protocols.

The room and shower area were very cramped, making movement difficult for two people with luggage.

Guest reported being directed by concierge staff to an unmarked vehicle charging significantly higher than quoted rates, raising concerns about guest security and potential coordination with unauthorized transportation providers.

The elevator was unreliable and the help button didn't work when I pressed it.

Guest reported significant delays in check-in processing, with staff unresponsiveness at 2 AM potentially impacting guest security and wellbeing during late-night arrival.

Guest reported the room appeared somewhat aged but remained functional and comfortable, with no specific safety hazards mentioned regarding the facilities.

The elevator malfunctioned and trapped me inside. It went to the wrong floor, stopped, and the doors wouldn't open for several minutes.

Major road works outside caused a lot of banging noise, which disrupted my sleep.

Guest reported that staff, particularly at the front office, require additional training and demonstrated poor listening skills, which could impact responsiveness in an emergency situation.