Holiday Inn Express Melbourne Little Collins by IHG

The hotel's excellent location near the train station made it very convenient and felt safe for walking everywhere.

staff were unresponsive to booking discrepancies and unwilling to assist with resolving the issue, indicating a potential lack of support during guest-facing problems that could impact wellbeing in stressful situations.

Guest reported substandard housekeeping and noted that both breakfast quality and reception service were below expectations, advising others against choosing this hotel.

Guest reported that housekeeping services were not performed, including failure to change towels, clean the bathroom, or make the bed, which raises concerns about hygiene standards and staff responsiveness.

Guest reported a central heating system failure resulting in room temperatures of only 15.5-16.5°C during sub-zero outdoor conditions, severely impacting comfort and wellbeing. Additionally, the guest noted the main entrance was locked late at night with no clear means of entry or way to alert staff, raising security and access concerns.

Guest reported no safety concerns and highlighted positive aspects including room cleanliness and convenient luggage storage facilities.

Guest reported no safety concerns during their stay, noting comfortable accommodations and good value. The positive experience suggests adequate facility conditions and service responsiveness.

The hot food at breakfast wasn't even warm, which could be a food safety concern.

Guest reported that the breakfast area lacked staff oversight, with no verification of hotel guest status, creating an uncontrolled access environment.

The bathroom was filthy with mold and hair everywhere, and my son got small bites after getting into the bed. We refused to shower there because of the terrible smell and unclean conditions.