Grand Hyatt Melbourne

Guest noted ongoing construction or renovation work in the hotel's gym facility, which may involve temporary closures, equipment relocation, or potential dust and noise impacts.

I was woken up multiple times at night by children screaming and doors banging from other rooms. Even on the 32nd floor, I could still hear street-level traffic.

Guest reported that the rooms appeared tired and could benefit from a thorough cleaning, indicating potential maintenance and hygiene concerns.

Guest reported excessive noise from pipes and banging doors, along with thin walls that compromised sleep quality. Extended elevator wait times were also noted, potentially affecting mobility and emergency egress efficiency.

The hotel was clearly understaffed during my stay, which made service in the restaurant and bar very slow. This could impact response times in an emergency.

Guest expressed dissatisfaction with food quality and pricing, though no direct safety hazards were reported. The feedback primarily relates to service quality rather than physical safety concerns.

Guest reported dirty tables remained uncleaned for an unreasonable period, indicating potential lapses in hygiene and cleaning protocols. Additionally, service issues included a failure to provide ordered water to another group, which could impact guest wellbeing in a dining setting.

The shower controls were dangerous - water was either scalding hot or freezing cold with no safe middle temperature. Also, the electrical system had issues with lights taking a minute to turn on, leaving us in the dark.

Guest reported significant communication and process failures regarding a pre-arranged payment request for a special occasion, which was not honored at check-in. The subsequent handling of feedback by management was described as dismissive and defensive, damaging trust and the guest's overall sense of security and valued treatment.

significant hygiene failures, including a sewage-like odor in the room, personal waste from a previous guest on the carpet, and a hair found in food at the restaurant. Additionally, staff were unresponsive to a request to address unclean bathwater, taking over two hours to send a cleaner who then acted unprofessionally.

a live bed bug infestation and dried blood on bedding, with staff dismissing the concern rather than initiating a proper inspection or remediation protocol.

Guest reported a shabby room with worn carpets and dirty windows, and noted unresponsive staff who failed to address concerns or apologize. The experience led to an immediate departure and a charge for an unused night, indicating significant service and facility maintenance issues.

Guest reported no safety concerns but noted a perceived decline in room quality and value compared to a previous stay, which could impact overall guest satisfaction.

Guest reported foul odors emanating from drains that caused discomfort, along with noise disturbances in hallways that disrupted sleep. Stains on bed headboards and unclean glassware were also noted.

Guest reported disruptive noise from hallway door slamming that penetrated room walls, negatively impacting sleep quality. The lack of adequate soundproofing was noted as a significant disturbance.

Guest noted a musty odor in the room, which may indicate potential ventilation or air quality concerns, though the guest considered the room clean.

Guest noted that the hotel's main entrance is located on a side street rather than the primary Collins Street address, which may affect initial wayfinding and perceived accessibility.

Guest reported non-functional air conditioning in their room, creating an uncomfortable environment. Additionally, they noted disruptive noises in the hallway during late night hours.

Guest reported no significant safety concerns but noted the absence of outdoor relaxation space, which may impact guest comfort and wellbeing during extended stays.

Guest reported inadequate soundproofing with paper-thin walls, allowing noise from adjacent rooms to disrupt their stay. Additionally, they noted a potential safety concern with bath amenities being fixed to the shower wall, requiring manual removal for use in the bath.