Flagstaff Gardens Hotel

Guest reported visible wall discoloration and overall shabby room conditions, indicating deferred maintenance. The limited bar hours prompted guests to bring their own alcohol into the lounge, which could create unmonitored consumption and potential safety concerns.

Guest reported inconsistent staff communication and noted that carpets required vacuuming and furniture was dusty, indicating potential lapses in routine cleaning standards.

My key card stopped working early on departure day, locking me out of my room before I was ready to leave.

Guest reported broken locks in the bathroom, compromising privacy and security. The guest also noted very dirty carpet stains, indicating potential cleanliness concerns.

a significant decline in service quality and restaurant offerings, which, while not a direct safety hazard, indicates a potential reduction in operational standards that could impact overall guest experience and wellbeing.

The restaurant menu quality has declined significantly, making meals unpalatable.

The restaurant was severely understaffed, with only one barman ignoring us for over an hour. This lack of staff presence could delay assistance in an emergency.

Guest reported an outdated bathroom layout where the toilet is located within the shower area, creating a consistently wet floor surface and a potential slip hazard.

The hotel's location near transportation and shops felt convenient and safe for getting around.

Guest reported that one of the two charging ports in the room was not functional, which could pose a fire hazard or inconvenience during device charging.

Guest reported a critical security breach where another guest was incorrectly given their daughter's room key and entered the room while she was changing, causing significant distress.

Guest reported no safety concerns during their stay, noting comfortable accommodations and helpful staff. The positive experience suggests adequate safety and service standards were maintained.

The check-in process was a bit disorganized and took longer than expected.