Citadines on Bourke Melbourne

The room cleanliness was just okay.

The shower was visibly filthy upon arrival, and the overall cleanliness of the property was poor, including dirty lobby rugs and unvacuumed hallways.

Guest reported severe cleanliness deficiencies including black mold in the bathroom, sticky carpets, food waste in elevators, and unwashed dishes, indicating systemic hygiene failures. The presence of mold and unsanitary conditions pose direct health risks to occupants.

Guest reported significant cleanliness issues, including empty soap dispensers and soiled lobby carpets, which raise hygiene concerns. The extended wait for room readiness also indicates potential operational and service quality problems.

Guest reported encountering a full and foul-smelling rubbish bin in their room upon arrival, which was attributed to new housekeeping staff. The issue was addressed by reception after being reported.

Guest reported unsanitary bathroom conditions including slime on the floor and mold in the grout, which presents a health hazard. The cleaning service was noted as insufficient for the room rate.

Guest reported multiple facility maintenance issues including non-functional kitchen lighting, a poorly maintained gym with sticky equipment and no cleaning supplies, and a filthy sauna. The lack of regular room servicing and unclean gym towels further indicate systemic housekeeping and hygiene concerns.

Guest reported mold in the shower and inadequate room ventilation, noting windows could not be opened. The air conditioning was found to be off after housekeeping service, resulting in an excessively hot room during a 41-degree day.

Guest reported significant staff unresponsiveness regarding room configuration and housekeeping requests, requiring guests to move heavy furniture themselves without assistance. This lack of support and follow-through on promised maintenance and service impacted the overall safety and quality of the stay.

Guest reported inconsistent communication and unresponsive management regarding booking issues, which could indicate poor staff coordination and a lack of reliable support in case of an emergency or safety concern.

Guest reported stained bath towels and inconsistent housekeeping, raising hygiene concerns, and noted a leaking refrigerator that created a slip hazard on the kitchenette floor.