Causeway 353 Hotel

Guest reported multiple facility failures including non-functional room access cards and a malfunctioning heating system that left the room at 17°C, causing physical discomfort. While the hotel was ultimately described as clean and safe, the repeated operational breakdowns and inadequate staff resolution impacted the guest's wellbeing.

The hotel felt a bit outdated, but everything was clean and functional.

Guest reported a malfunctioning air conditioning unit stuck at 25°C, resulting in uncomfortably warm room conditions throughout the night.

Guest reported no safety concerns during their stay, noting satisfactory room conditions and 24-hour front desk service. The positive staff responsiveness contributes to overall guest security and wellbeing.

Guest reported significant mold growth in the shower tile grout, attributing it to a non-functional exhaust fan that trapped steam. Additional facility concerns included a poorly positioned soap shelf and a loose toilet roll holder.

Guest reported no safety concerns and highlighted the hotel's quiet environment and well-maintained facilities, suggesting a secure and comfortable stay.

Guest reported that the middle elevator was out of service during their stay, which may impact guest mobility and emergency egress options.

Guest reported that the shower screen failed to contain water, leading to potential slip hazards and water damage in the bathroom area.

Guest reported staying in a dark room with poor natural lighting and outdated conditions, which could impact visibility and overall comfort. The room's dingy appearance suggests potential maintenance issues.

The key cards kept needing reprogramming, which was annoying every time I had to go downstairs. Also, stepping into the high bathtub in Room 962 felt like a potential slip hazard.

Guest reported the room was very dark with dim lighting, which could present a safety concern for navigation and visibility, especially in an unfamiliar environment.

Guest reported a critical security breach where cleaning staff left their room door unlocked and unattended, compromising personal safety and belongings. The apology provided was deemed insufficient with no corrective follow-up action noted.

Guest noted a lack of clear information regarding hotel facilities and amenities, which could impact a visitor's ability to locate essential services or understand safety procedures in an unfamiliar environment.

Guest reported severe cleanliness issues including excessive dust causing physical discomfort and a freezer malfunction that created water damage. The cleaning staff required guest supervision to perform basic tasks, indicating inadequate maintenance protocols.

Guest reported that some travelers have expressed feeling unsafe in the hotel's laneway location after hours, though the guest personally did not share this concern during their solo stay.

Guest reported a quiet overnight environment with no disruptive noise concerns, and noted clean bathroom facilities with no observed hygiene issues.